I am really disappointed as a product in Carbonite. I purchased their copy support if I ever had computer issues, to secure my material. Well my system failed and I had to buy a brand new Computer. I thought no problem, I’ve been spending therefore it’s not a complete disaster, Carbonite to copy my documents. BOY WAS I WRONG, Carbonite can not (or wont because of some fresh plan) assist with installing your documents from their site. I can see all my documents on the Carbonite site in storage for me….just can not obtain. And in Carbonite’s thoughts they’ve supported my stuff but it is not up to them to help me obtain my documents to a third party applications like Microsoft suite. I am advised by them downloading can’t be helped with by them but will send an e-mail with directions on how to obtain my documents. So far the e-mail directions have not been useful. I eventually found a man who renewed my Computer that was old and I’m installing my stuff directly off my Computer that was aged. Thank goodness I was able to discover a well-defined technology man able to repair my aged Computer. For the time being, I will try to ask for a pro-rated termination of my current subscription from Carbonite so that I can buy an external drive….itis not as they provide a useable support http://finance.yahoo.com.
The product is dreadful. I am on my second 2-year deal (assessed soon after I got it in regards to what it had been backing up), and allow it to do its thing for 1 . 5 years. I use my computer for every thing, all day long, and it was consistently both scanning or copying, and so I figured it was working. Well, Apple only unexpectedly wiped my drive while performing additional repair work, and come to find Carbonite out hadn’t supported something for over 10 times, and never passed specific files. For example, such a thing that had ever been for JUST TWO YEARS on my background is in the Desktop Folder on Carbonite copy, though nothing I wanted in the previous 20 days. Did not backup additional files that are specific and any Apps.
I don’t get what this support is for. It hurts. Utilize some thing else as it’s going to give a false sense of security to you.